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Certified Silver Partner
Over 15 years of experience
Our partnership in numbers
+15
years of expertise
78
Certifications
+500
CX Experts
A strategic partnership to accelerate your success
Bringing together Orange’s expertise and the power of NICE’s Contact Center portfolio
Empowering exceptional customer and employee experiences — together with NICE
Orange Business and NICE have built a trusted, long-term partnership relied upon by leading companies worldwide. Together, we help organizations redefine their customer journeys with greater consistency and personalization — enabling a smooth and connected phygital experience.
By combining Orange’s global telecom and digital services expertise with NICE’s leadership in cloud customer experience platforms, we deliver flexible, client-centric solutions — whether cloud or hybrid, over Orange or third-party networks — all backed by 24/7 support, no matter where your agents are.
Leading the way in Customer Experience solutions
Together, we deliver a comprehensive suite of advanced services designed to empower agents, unlock customer knowledge, and streamline contact center processes. These include:
Omnichannel Contact Center Optimization: Resolve customer requests by routing them to the best-suited employee
Workforce Engagement: Optimize skill allocation, forecast workloads, and plan resources efficiently
Multichannel Compliance Recording: Record and manage communications in line with regulatory requirements
Agent Coaching: Evaluate employee adherence and performance to drive continuous improvement
Analytics: Gain deep insights into customer needs and behaviors
Automation & Artificial Intelligence: Enhance productivity and streamline contact center processes