our service strengths
our service strengths
Supporting your communications doesn’t just take the best products on the market. It also takes strong global processes and a highly qualified team who serves you across borders, languages and diverse in-country infrastructures.
Our consultants, project management professionals, field service specialists and local service managers understand the drivers behind optimizing your communications infrastructure and will work with you to meet your objectives.
They’ll also help you navigate compliance, regulation, security and service-level issues when dealing with customers, suppliers and authorities, which can be a barrier to entry, and especially in high growth markets. From single products to entire smart cities, our global portfolio is delivered with a local touch.
“By independently measuring the customer experience against benchmarks ranging from acceptable to outstanding, buyers of wide area networks are able to compare and contrast the various global service providers on many aspects of service from bid to bill. The results of Telemark’s comprehensive study once again illustrates that the service quality experienced by Orange Business Services customers is rated world class.”
Janet Watkin, Managing Director, Ocean82 (formerly Telemark)
here’s how we make a difference:
Your opinions count: we engage our customers at every stage of our processes, from strategy development to operations optimization and product and service innovation through network advisory councils, product user groups and customer advisory boards.
Security through personal trust, not just SLAs: customers frequently praise our experts, who have the freedom to exercise their discretion in situations and develop long-lasting relationships built on trust. We are less hierarchical which means we can solve problems faster, and we have an unrivalled record in areas such as crisis management. We can even look after third party suppliers.
We adapt our governance models and teams to global, “glocal” and local partnerships. This helps us lower your risks and barriers to entry, even in emerging markets and territories with limited infrastructure.
Dedicated teams you have confidence in: we allocate fewer accounts to each of our executives so they are empowered to work with you closely to solve any issues and proactively work on your future needs. They’ll build up a good knowledge of your business priorities and deliver against all promises.
Business issues first, technology solutions second: one of our most essential ambitions is to help make your business life easier. This commitment involves delivering technology without complexity, so our experts take an end-to-end view of your solutions, whether packaged, tailored, integrated, managed or in the cloud – and translate them into business opportunities.