Contact center access
stay close to your customers everywhere you do business with call center software
With the ever increasing trend towards global expansion, businesses need to be available to customers anytime and anywhere in the world. But success in this global marketplace means being close to your customers in every country where you operate and offering them a consistent inbound service for contacting your customer support specialists.
Contact Center Access from Orange Business Services is a call center management software that lets you connect your contact center services worldwide under one contract, so you can operate at a global level but appear local to your customers, no matter where they might be. You can enhance your customer relations by being available all the time, everywhere in the world and offering a consistent inbound service.
Contact Center Access from Orange Business Services gives you a full range of intelligent routing and telephony inbound call delivery facilities including call handling, call logging and call rerouting.
we've got you covered
In addition to our recognized leadership position and coverage in major markets, we’re also strongly focused on expansion in high-growth markets. As such, we can help make your contact centers easily accessible in the regions that may be strategic for your business, like Africa, Latin America and Asia (China and India, for example).
and have the features you want
Through our call management software, we also offer a complete range of call delivery facilities, from basic delivery to your direct inward dialing (DID) numbers to the latest SIP trunking technology–the perfect system for anyone who is managing a call center.
simplicity and efficiency
Enjoy a more efficient and easy-to-manage solution when you choose Orange Business Services as your single, global supplier. Thanks to our international footprint and local presence, we’ll handle all your call routing from end to end and deliver a consistent service wherever your contact centers and customers are located. To help with call center monitoring, you’ll have online access to real-time centralized views of traffic patterns and call efficiency.
implementation and portability
Stay close to your customers even while implementing your new contact center strategy. We know the importance of maintaining strong customer relationships, especially during transition. So we follow our proven methodology to ensure a smooth migration, even keeping your existing contact center numbers, wherever possible. And our continued expansion in number portability coverage helps to ensure that your new service is fully transparent to your customers.
real-time routing management
Call routing software allows you to simply and dynamically manage call routing in real time to deal with maintenance periods or unexpected events that generate traffic spikes. Our easy-to-use Web interface provides flexible call manager and intelligent network routing by time of day, country of origin, etc., as well as emergency routing plan management, which enables you to have your back-up routing configuration ready for activation in seconds.
competitive global pricing
Our call management system will provide the support that your customers want while optimizing your calling costs in line with your contact center strategy. You’ll enjoy the simplicity of global pricing and reduced call-collect charges as a result of our local presence and buying power in more than 160 countries. As a global service integrator and service provider, we’re well-placed to help you offer the best possible customer relationship experience worldwide.
Click here if you're interested in our Contact Center Access call management system, and we'll get back in touch to discuss your needs.
get all the facts
Click here for all the insights in our free white paper, Optimizing Voice in the Global Contact Center, researched in partnership with ICMI.
need help implementing your business strategy?
Wherever your contact centers and customers are located, we can support your business strategy: