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Adapt to new behaviors

Adapt to new customer behaviors

 

360 degree customer experienceAdapt to new customer behaviors and expectations

 

Today, customers move from one device to another at different times to get tasks done but don't understand why they should have to reconnect, re-identify and re-explain every time they switch devices. The service should be the same.

One simple way to provide an enhanced and seamless customer experience is to offer context-aware "call buttons" within your mobile and web applications.

This feature makes it easy for your customers to easily contact a customer service agent without having to go through the process of re-identifying and answering a lot of questions.

With our expertise and mobile device technology, we'll assist and guide you integrate information from your web portal or mobile app to your contact center.

 

End-to-end approach and expertise for in-app calling

 

Complementing your existing app or web portal, we can provide you with the expertise and functionality to integrate a "call button" within your contact center solution.

As a result, your customer service agent answering a call can see all of the customer's information via the app, so he knows who and why the customer is calling.

 

 

Managed Voice Portal

 

Managed Voice Portal is a value-added, highly-customizable IVR solution that provides 24/7 worldwide premium customer service.
Delivered as stand alone or integrated with the Genesys contact center solution, it offers a wide range of features, from call qualification to complex automated self services.

 

 

Workforce Optimization Tools

 

Workforce Optimization Tools are advanced technologies that bring together the right people with the right skills and information.
Voice recording, quality monitoring, workforce management and speech analytics can easily be added to our contact center solutions, bringing the benefits of market-leading providers, such as Nice and Verint.

 

 

revised 25 Oct 2015

 

 

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