Presentation
Your trusted Microsoft Partner for Digital Transformation
At Orange Business, we are more than consultants: we are digital transformation partners specialized in Microsoft technologies. We support the full Power Platform ecosystem, from Dynamics 365 to custom Power Apps, automation with Power Automate, and analytics with Power BI, helping organizations accelerate transformation, simplify operations, and empower teams with innovative Microsoft solutions tailored to their needs.
Accelerate your digital transformation with Microsoft solutions
Accelerate your digital transformation with Microsoft Dynamics 365 and Power Platform, powered by Orange Business expertise to connect data, people, and processes seamlessly.
Offer Detail
Our digital expertise with Microsoft-powered solutions
How we work
Examples
Partnering for success: our clients’ Microsoft journeys
Customer Engagement Platform at TEC
As a public transport operator in Wallonia, TEC wanted to enhance its customer relationships and sales strategy through a unified, data-driven engagement platform. The goal: centralize customer interactions, improve service quality, and strengthen loyalty through intelligent insights.
- Unified customer data and operations through Dynamics 365 Customer Service, Customer Insights, and Sales, complemented by model-driven Power Apps to streamline campaigns, sales workflows, and claims/fraud management.
- Better understanding of passenger journeys through data-driven insights.
- Improved coordination between sales, service, and marketing teams.
- Increased campaign efficiency and personalized customer communication.
- Enhanced fraud detection and claims management through automation.
Customer Service Transformation for Financial Services Leader
A leading European private bank wanted to modernize its customer service operations. Its contact center relied on disconnected tools and manual processes, limiting visibility into client interactions and slowing down response times.
- Implementation of Microsoft Dynamics 365 Customer Service.
- A unified platform for all Sales and Customer Service activities.
- Seamless CRM–telephony integration, improving customer identification and experience.
- Streamlined case management, enhancing efficiency and agent performance.
- Actionable insights for managers through real-time dashboards.
Omnichannel Customer Engagement for Transportation & Travel Industry
A major European airline sought to modernize its customer engagement model across marketing, sales, and loyalty. Its goal was to deliver consistent, real-time communication throughout the entire passenger journey while improving operational efficiency.
- Deployment of an omnichannel architecture based on Microsoft Dynamics 365 Customer Insights, Customer Journey Orchestration (CJO), and Power Platform.
- Creation of an ecosystem combining CRM, DWH, contact center, and social channels.
- Optimized tool selection and lower total cost of ownership.
- Reduced IT workload through better integration and automation.
- Higher business autonomy in managing customer data and journeys.
Case Management for Citizen Services for Public Sector
A federal public institution needed to streamline how it manages citizen reports and service requests. Its outdated system caused delays, poor visibility, and inefficiencies between teams handling consumer or business-related complaints.
- Implementation of Microsoft Dynamics 365 Customer Service for case management.
- Real-time case routing for faster response and resolution.
- Unified data repository ensuring accuracy and transparency.
- Paperless, mobile process for inspectors and field teams.
- Professionalized citizen experience through centralized and efficient service delivery.
CRM Platform for Sales Representatives at Dafra Pharma
Dafra Pharma needed a modern CRM platform to support its 150 field sales representatives across Sub-Saharan Africa. With limited connectivity in some regions and management based in Europe, the company required a robust, mobile-first solution with reliable offline capabilities.
- Deployment of the Dynamics 365 Sales module as the central CRM platform.
- A robust CRM to manage around 150 sales representatives across Africa.
- Improved scheduling, sample distribution, and opportunity tracking for management.
- Reliable offline access, enabling sales teams to work efficiently even without network coverage — a major gain in productivity and performance.
Our Microsoft expertise in numbers
+20 years
+600
+80
Your transformation starts with a conversation.
At Orange Business, we co-create Microsoft solutions that empower people, simplify work, and accelerate growth, because transformation is human before it’s digital.
You may also be interested in...
