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Incident and problem management support

Incident and problem management support

Standard incident reporting and escalation procedures


Who should contact our Global Customer Service Desks?

Only existing Orange Business Services customers using our products and solutions.


What information will be required when I contact a Global Customer Service Desk?

  • your company name
  • your customer number or customer code
  • your contact name and phone number
  • a description of the problem

Our team of professionnals will take responsibility for service call management, incident diagnosis, follow-up and rectification to ensure speedy restoration of normal service.

If escalation is necessary, automatic procedures are in place to involve higher levels of management. This ensures that any problems are expedited at the appropriate level.

Global Customer Service Desk Directory

Our support people are available 24 hours a day, every day of the year. To reach them, please use the appropriate telephone number from one of the following lists:



If you have any queries, please contact your Customer Service Manager or account representative.

revised 25 Feb 2016



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