Orange Business rated as a Leader in GlobalData Product Assessment Report – Collaboration and Customer Contact (Global)
Date: 23 June 2023
Analyst: Gary Barton
As reported by GlobalData, the Orange Business collaboration and customer contact portfolio provides a comprehensive range of collaboration and customer contact capabilities backed by a compelling set of professional and managed service support with expansive global presence.
Orange continues to maintain its Leadership position vis a vis several global providers, and the cloud collaboration services and customer support are above the product class average.
Key areas of distinction include:
- Future of work: Orange has a wide-ranging “future of work” portfolio, which combines collaboration, customer contact and desktop-as-a-service components alongside compelling managed integration services marketed under the banner of “Workplace Together”
- Analytics: Leveraging its acquisition of Business and Decision enables Orange compelling access to analytics capabilities
- APIs: Strong work in this area includes a future roadmap enabling enhancement to our customer port and self-manage options and strengthened integration capabilities
"Orange Business has established itself as a leading provider of collaboration and customer contact solutions through a combination of a deep portfolio of products and services alongside compelling professional services support. Orange offers a convincing vision for the workplaces of the future.”
Gary Barton, Research Director, GlobalData
Learn more about GlobalData.