2008

Paris, Nov. 5, 2008

 

 

Lufthansa Systems, one of the world’s leading IT providers for the airline and aviation industry, has signed a 42-month global services contract with Orange Business Services. This contract covers maintenance of the IT infrastructure in more than 100 countries. 

 

With more than 3,000 employees at numerous sites in Germany and branches in 16 countries, Lufthansa Systems offers solutions covering all airline business processes. For the introduction of next-generation IT equipment at worldwide locations of its key accounts Lufthansa German Airlines and Lufthansa Cargo, the airline IT specialist was looking for a service provider that had a global coverage and top quality services. 

 

“Throughout the entire project, Orange Business Services was always able to react very flexibly to ongoing changes,” said Dr. Hannes Pfister, senior vice president Infrastructure Services at Lufthansa Systems. “Orange Business Services had already demonstrated a very good performance in previous projects. Having seen the first phases of implementations, we are very pleased with the performance of Orange Business Services so far.”

 

The global contract consists of the deployment of standardized IT infrastructure with highly customized services and processes with onsite support as well as logistics for nearly 20,000 units of IT equipment, such as laptops, desktops, servers and printers. Orange Business Services’ main task is the onsite support of the entire IT equipment that will be rolled out at Lufthansa and Lufthansa Cargo worldwide. Faulty or broken units have to be repaired or exchanged within a stringent time frame in order to support business critical IT systems, such as ticket and boarding pass printers.

 

A global project team has been set up, capable of handling a wide variety of tickets, including related incidents, moves, adds and changes on a daily basis. The team is coordinating in close contact with Orange worldwide Field Service centers sending out technicians onsite as soon as possible to replace broken equipment.

 

“We are very pleased to be able to extend our services to Lufthansa Systems,” said Dr. Helmut Reisinger, senior vice president of Orange Business Services in Europe. “Moreover, I am proud of the excellence of our design and service expertise. This landmark service contract strengthens our position as an integrated service provider showing above market growth in all domains of network related services such as IPT, telepresence or IT services while preserving momentum in our core networking business.”

 

Orange is the key brand of France Telecom, one of the world’s leading telecommunications operators. France Telecom serves close to 174 million customers in five continents as of June 30, 2008, of which two thirds are Orange customers. The Group had consolidated sales of 52.9 billion euros in 2007 (26.3 billion euros for the first half 2008). As of June 30, 2008, the Group had 113.8 million mobile customers and 12.2 million broadband Internet (ADSL) customers.

 

Launched in June 2005, the NExT program (New Experience in Telecommunications) will enable the Group to pursue its transformation as an integrated operator and make France Telecom the benchmark for new telecommunications services in Europe. In 2006, Orange became the Group's single brand for Internet, television and mobile services in the majority of countries where the company operates, and Orange Business Services the banner for services offered to businesses worldwide. France Telecom is the number three mobile operator and the number one provider of broadband Internet services in Europe and one of the world leaders in providing telecommunication services to multinational companies.

 

France Telecom (NYSE:FTE) is listed on Euronext Paris (compartiment A) and on the New York Stock Exchange.

 

Orange and any other Orange product or service names included in this material are trade marks of Orange Personal Communications Services Limited, Orange France or France Telecom.