2007

Paris, March 7, 2007

 

The new ICT Service Supremacy report from Telemark Services Ltd, a leading market research firm, positions Orange Business Services as the only telco in the leaders “Dolphin” quadrant of the report, among tier-one integrators such as IBM and HP.

 

The “Dolphin” status reflects a high overall customer satisfaction Index and a strong user commitment to buy more and recommend to peers.

 

“Delivering an outstanding customer experience is critical for success and growth,“ said Alex Gouvêa, senior vice president, Customer Services & Operations, Orange Business Services. “We continually evaluate our performance in order to provide the best possible service to our customers. I am very pleased that our efforts are paying off, not only in our core network related services, but also in our growing ICT capabilities, as indicated by our Dolphin status in the Telemark ICT Service Supremacy.”

 

Telemark’s Crystal Ball, a predictive tool which estimates likelihood of future success based on indices of customer satisfaction and endorsement, maps suppliers to various quadrants of competitiveness (Dolphin, Shark, Whale, Sardine). These indices are calculated from responses to scorecards where users of ICT services rate their experiences and provide declarations of future intent to purchase. In total 845 evaluations were conducted by telephone with decision makers from multinational enterprises between 1 July 2006 and 30 November 2006.

 

According to Janet Watkin, director of Telemark, “The purpose of comparing a broad group of ICT suppliers, against a benchmark that equates to outstanding customer experience, is to define and measure world class standards. By doing so independently and transparently, the industry can learn about best practice wherever it is found and suppliers can assess their relative perceived position and current performance ratings.”

 

Over 70 ICT suppliers are mentioned in the ICT Service Supremacy report with detailed profiles on the following: Accenture; AT&T; BT; Cable & Wireless; Cisco; Dell; Deloitte Consulting; Embratel; Global Crossing; Hewlett Packard; IBM; Microsoft; NTT Com; Oracle (Siebel); Orange Business Services; PCCW; SingTel; Telefonica; Telmex; T-Systems; Unisys; and Verizon Business.

 

 

Orange Business Services represents the business communications solutions and services provided by the France Telecom Group as of June 1, 2006. They were previously sold under the France Telecom, Orange, Equant, Etrali, Almerys, EGT, Expertel Consulting, France Telecom Intelmatique, SETIB and Solicia brands.

 

The offers include converged voice, data and mobile services as well as IT expertise and managed services, all designed to transform business processes and improve productivity. Orange Business Services is present in 166 countries and territories and serves customers in 220.

 

Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications.

For more information, please visit www.telemarkservices.com or email info@telemarkservices.com.