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2007

2006

Orange Business Services is Launching ITIL® Consulting and Support

Paris, January 23, 2007

ITIL ®-certified consultants help customers achieve higher service quality and cost savings

Orange Business Services offers now to its multinational customers consulting and support services based on the ITIL ^® (IT Infrastructure Library) best practice framework, enabling enhanced service quality and cost savings.

ITIL ^® is the most widely accepted approach to IT service management in the world. The consistent alignment of IT processes to ITIL ^® guidelines ensures the reliability and transparency that multinational corporations need to support their business processes.

Orange Business Services has created a team of ITIL ^®-certified consultants all over the world that can help customers implement processes according to ITIL ^® recommendations. These consultants deliver customer-oriented IT support based on a comprehensive analysis of the customers’ business workflows in their entirety. In addition, to enhance its ITIL ^® service portfolio, Orange Business Services plans to launch a new, ITIL ^®-aligned customer care offer soon in 2007.

By successfully implementing ITIL ^® best practices, the following benefits are possible:

IT organizations ensure quality service delivery and support by implementing a best-practice framework.
Enterprises often realize significant reductions in costs.
IT Employees achieve higher levels of efficiency and productivity.
End-users appreciate improved IT performance and process clarity.

“Our customers are facing increased complexity in their IT management and are turning to ITIL ^® for help,” said Karl Heinzelmann, senior vice president, Global Professional Services, Orange Business Services. “The key to success when adopting ITIL ^® for enhanced service quality and concurrent cost-savings is implementing the best practices properly and actively practicing them throughout the company. To make ITIL ^® adoption easier, Orange Business Services supports the entire lifecycle, from consultancy to execution and on-going service management.”

ITIL ^® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

About Orange Business Services

Orange Business Services represents the business communications solutions and services provided by the France Telecom Group as of June 1, 2006. They were previously sold under the France Telecom, Orange, Equant, Etrali, Almerys, EGT, Expertel Consulting, France Telecom Intelmatique, SETIB and Solicia brands.

The offers include converged voice, data and mobile services as well as IT expertise and managed services, all designed to transform business processes and improve productivity. Orange Business Services is present in 166 countries and territories and serves customers in 220.

the release in PDF format