facts, figures & key messages

the corporate story

• Orange Business Services has the broadest experience in IP transformation of any service provider, serving the world’s largest companies for nearly 60 years and pioneering advances in IP-based networks.
• Our experience in fixed and mobile voice and data, VPN and managed service with global reach means we offer the broadest range of communication solutions and deliver the best customer experience to make collaboration simple.
• Orange Business Services helps accelerate global expansion of multinational companies with a range of network related services that simplify the management and extension of IT and communications in new markets.
• We can help create new business models with its extensive portfolio, wide-ranging access options and end-to-end solution strategy.
• Innovation coupled with our historical strengths makes us leaders at managing complex communications needs while our intensified focus on green IT provides customers new ways to save money while protecting the environment.
• Orange Business Services won Best Global Operator at the World Communication Awards for the past three years.
• 2007 revenue was €7.721 billion.
•  We have a total of 18,000 people in 166 countries and territories.
• Our customers include:
  > 3,750 MNCs 
  > 2/3 of top global 100 companies
  > 50% of Fortune 100 in Europ
  > 1,300 trading floors in 58 countries with trading desks & network.
• We maintain more than 314,000 IP VPN connections in 151 countries.
• We manage the world’s largest network, reaching 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities.
• The Group serves 177 million customers in five continents, of which two-thirds are Orange customers
• The Group has 117.6 million mobile customers and 12.4 million broadband Internet (ADSL) customers.
• Recognized as Best Mobile Operator at the 2008 World Communication Awards, Orange has mobile operations in 26 countries.

customer experience

• We have one mission:  to differentiate ourselves by delivering an outstanding customer experience through optimized processes and improved performance.
• We have 4,700 professional services experts worldwide.
• Our people are skilled and focused on delivering the right solutions to meeting our customers’ needs, with qualifications and certifications from Avaya, Cisco, Microsoft and other top technology partners as well as recognized process methodology certifications.
• We have four major service centers in Cairo, Mauritius, New Delhi and Rio de Janeiro.
• Plus, customers benefit from our eight support centers in France and five regional operation centers.
• We provide local support to our customers in 166 countries and territories.
• We offer customers around-the-clock support in 30 languages and comprehensive training for their IT helpdesks.

delivering convergence

• Orange Business Services helped over 250 companies make the move to converged voice and data services at over 3,500 international customer sites.
• Business Everywhere™ enables your mobile employees to use their usual business applications from virtually anywhere - with the same simplicity, comfort and security as if they were at the office.
• Business Everywhere™ is available to global MNCs in around 150 countries and to domestic companies in Belgium, France, the Netherlands, Poland, Romania, Slovakia,  Spain, Switzerland and the U.K.
• Business Everywhere™ was named “Best New Service” (World Communications Awards, Oct. 2005) and has achieved great success, with around 850,000 customers worldwide.
• Orange Business Services offers DSL in 73 countries and manages 11,500 connections outside France. We also provide leading Wi-Fi coverage in 94 countries, with 119,000 hotspots in key business locations (airports, hotels and other business centers).
• Enterprise Telephony can be deployed in more than 190 countries; IP Telephony is available in 200 countries; and Business Talk is available in 102 countries (far greater reach than any of our competitors).

green IT

• Orange Business Services is committed to working with customers, partners and the IT industry to develop technology that will create greener businesses.
• Across the business, Orange is deploying policies to reduce energy consumption, optimize travel, create paperless workflows, recycle equipment along with other initiatives to take care to reduce our own impact on the environment.
• Our product and service evaluation matrix includes an environmental component, allowing us to take into consideration the environmental impact of new offerings from the design stage.
• We work closely with our customers to identify how technology can be used strategically to fulfill green business objectives with some notable results:
  > optimize travel:  Orange Business Services has helped its customers organize over 100,000 conference calls and video meetings in 2007, reducing CO ₂ emissions by 1,000 tons.
  > optimize infrastructure:  Orange Business Services enables its customers to optimize their communications infrastructures by using virtual servers and workstations. On average, this approach has extended the usable life of workstations by two years and has vastly reduced electricity consumption.
  > optimize information exchange:  Orange Business Services offers its customers a wide range of solutions for a paper-free workplace:  electronic invoices, EDI, Contact Everyone, etc. 

innovation

• Orange Business Services benefits from industry-leading innovation and strategic advantage from FT’s pool of R&D capabilities to help bring new services to market. 
•  Within the Orange Labs network, we have access to 5,000 employees, including 3,800 researchers, around the world as well as the Paris Technocenter, Explocenter, Innovocom, and Orange Valley in France and 18 R&D laboratories in 10 countries (China, Egypt, France, India, Japan, Poland, South Korea, Spain, United Kingdom and United States).
• Orange Business Services benefits from FT’s R&D budget of 1 billion euros for 2008.
• Orange and France Telecom currently own more than 8,500 registered patents.