incident and problem management support

 

Orange Business Services provides on-site support services for our customers in over 166 countries. This enables us to provide support services in the language and location where you conduct business. Our support people are available in locations central to all customers 24 hours a day, every day of the year.

Detailed below are the standard incident reporting and escalation procedures

> Who should contact our global customer Service Desks?
Only existing Orange Business Services customers using our products & solutions.

> What information will be required when I contact a global customer Service Desk?

 

Our team of professionals will take responsibility for service call management, incident diagnosis, follow-up and rectification to ensure speedy restoration of normal service. 

If escalation is necessary, automatic procedures are in place to involve higher levels of management. This ensures that any problems are expedited at the appropriate level.