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customer benefits

customer benefits

what are the benefits for you?

Examples speak for themselves. Here are a just a few to illustrate how we have helped some of our customers to successfully address their critical business needs through our large projects engagement model:

  • get visibility on costs, control and save
An international insurance company used to procure telecoms services at a local level and, consequently, the company was engaged in hundreds of contracts with numerous service providers, with limited or incomplete visibility on overall costs. To control and optimize costs, they decided to centralize procurement of their ICT services with Orange Business Services. This approach also helped them reduce risks and bring new products to market quickly.
 
Another leading insurance company recognized years ago the urgent need for change within its organization to enable future growth.  It therefore decided to move from local IT to a global IT strategy creating synergies, replacing outdated infrastructure and reducing fixed costs.  As a result of its large projects engagement with Orange Business Services, it managed to put IT and telecom costs under control, with important savings realized through the convergence of voice and data communications.
 
  • consolidate the IT infrastructure
A fast-moving and leading supplier of high-end equipment needed improved performance and quality of service through an integrated telecoms & IT services approach. Orange provided the integrated design for WAN, LAN and desktop, migrated the email systems to a single one, improved server consolidation by almost 50% and moved to a couple of data centers, from almost 100 sites initially.
 
  • stay agile and flexible
This company, a leader in the semiconductor industry, had a critical need for a flexible IT & communications infrastructure, to support its rapidly changing business models required by the cyclical demand changes in this highly competitive sector.   Orange consolidated all voice services on a converged infrastructure at 135 sites in 35 countries, under central IT control.  As a consequence, economies of scale were realized and complexity of the telecoms environment was highly reduced,  allowing the customer to strengthen its focus on its core business.
 
  • implement convergence and IPT
A leading tobacco manufacturer looked for a service provider to manage its communications infrastructure, able to support its business objectives and implement industry-best practices.  Orange took over operations for the Wide Area Network globally and designed global & standardized service levels for IP Telephony, including WAN, LAN & Voice.  Voice services will be migrated to IP Telephony in 40 initial markets, meaning 20 000 IP phones to be rolled out.
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