business challenge
Competition requires you to be closer to your customers, employees themselves
want greater freedom and autonomy in the workplace and your business units are
accelerating the deployment of new applications. These diverse and sometimes conflicting
requirements have put increased demands on your IT department.
our solution
Service Select is our suite of customer care solutions aligned with ITIL® processes,
functions and terminology. As ITIL® becomes the global standard in process methodology
for the delivery of quality IT services, Orange is ready to partner with you and
use ITIL® to create value and drive innovation for your business. With ITIL® we
are aligned with your processes, terminology and approach and can therefore take
an active role in simplifying the management of large, global communications infrastructures.
our approach
Service Select was designed to align to the ITIL® service management categories
of Service Delivery and Service Support. With this approach, Service Select provides
greater flexibility and new support services in addition to repackaging our proven,
customer care tools and processes. You can choose from three levels of service
to create a unique solution based on your business objectives:
- standard: reactive support designed to work alongside your own qualified internal resources;
- extended: ideal for businesses working in dynamic environments that need day-to-day,
proactive support from our expert teams;
- customized: tailored services which are recommended for complex projects or environments
that require constant, expert management.
the result
We can design a service management solution that matches your internal capabilities,
your global requirements, and is aligned to the industry best-practice framework
from ITIL®.
business benefits
Service Select supports you by:
- improving quality of processes, delivery and production from IT operations;
- enabling delivery of established service levels to all users regardless of location;
- facilitating evolution to a more consistent, proactive and adaptive organization;
- complementing your service management capabilities to better align with your
business and ICT objectives.
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