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Enterprise Briefing

February 2008

welcome to Enterprise Briefing

February 2008

Although media attention on phishing has faded a little over the last couple of years, the problem has actually got worse. Phishing attacks are more successful than ever because they are better targeted, with losses in the US alone estimated at $3.2 billion in 2007. Criminals are even specifically targeting executives at work in order to steal confidential corporate data. To stop this menace, businesses and consumers need to strengthen security and use anti-phishing technology. Also in this issue we take a look at the increasing popularity of rightshoring and how unified communications is helping businesses reduce communications complexity.
We hope you enjoy this month’s edition of Enterprise Briefing.

Industry Watch

phishing reaches epidemic levels

Phishing attacks are inexorably on the rise, agree security analysts, and pose a serious threat to consumers and businesses alike. The growth of do-it-yourself kits sold by computer criminals and increasing knowledge about Internet users are making attacks both more widespread and more targeted.

Strategy

offshore options multiply in buoyant market

Offshoring is set to grow in 2008 as companies continue to choose locations with lower cost labor or skills that are not available in their own country. India remains the key offshore location, but many other countries are establishing themselves as attractive destinations.

technology

conquering communications complexity

Communications overload is an expression that has been used many times over the past two decades. It's not just the volume of emails, texts and instant messages that is getting on top of workers. It's the sheer number of communication channels and their inherent lack of integration.

case study

e.l.m. leblanc

Part of the Bosch Group, e.l.m. leblanc is a major producer of heating devices and gas- and solar-fueled appliances in France. To increase e.l.m. leblanc’s customer satisfaction and build relationships with its partner network, Orange Business Services built an end-to-end integrated M2M solution that provides regular monitoring of its boilers. The unit automatically sends a snapshot of the device’s status via text messages so that e.l.m. leblanc can remotely monitor the system status. It also allows maintenance teams to make changes to boiler settings remotely.