
December 2007 / January 2008
It's been another successful year for Orange Business Services. We have won much recognition for our work and services this year from respected industry analysts including Frost & Sullivan, Forrester, the Gartner Group and Telemark culminating with the Best Global Carrier award for the second year running at November's World Communications Awards.
In this edition we take a look at how the semantic web can transform searching for information online, investigate how IP contact centers are helping businesses create virtual global operations and study the potential of femtocells in the enterprise; whilst Primer outlines the basics of unified threat management.
We will bring you more from the world of information technology and communications in 2008.
Thirty-five years ago, if you wanted to find life sciences articles from Thomson Science Publishing, you'd have to pore through stacks of printed journals or search data on a computer tape to do it. Today, not only is its data online, but the data itself understands its own meaning.
Internet protocol (IP) contact centers offer a winning combination of low cost of ownership, flexibility and advanced functionality. They play an important strategic role by helping companies build virtual contact centers and are instrumental in supporting offshore contact centers.
While employees love the flexibility and functionality of having a company mobile phone, CFOs have to carry the can for employees’ mobile usage. Sometimes this means that they pay for a mobile call when perhaps a cheaper option is available to them.
The first unified threat management (UTM) solutions did not emerge until 2004. Now UTM is the fastest growing segment of the security appliance market. Appliances are designed to help companies deal with blended threats by combining a range of different security functionalities.
Companies deploying IP telephony can gain tangible financial benefits by using their WAN infrastructure to shift intra-company calls away from the PSTN onto their own IP network, known as on-net calls, and by moving away from circuit-switched connections to direct IP interconnections for sending the remaining off-net inbound and outbound calls to the PSTN. This paper examines the issues around the integration of the IP telephony system, WAN and the PSTN.
If unchecked, the increasing threats from spam and viruses could degrade the productivity and benefits of email. To protect this critical communications tool, Orange Business Services offers the Messaging Protection Suite that includes anti-spam, anti-virus, mail server outage protection, policy enforcement and constant updates. Read the following fact sheet for more details on this filtering service.