News

Orange Business Services has been recognized as 'Outstanding' in five key customer satisfaction attributes and as the leader among network service providers, in the new ICT Service Supremacy report from Telemark Services Ltd, a leading market research firm. The purpose of Telemark’s report is to learn about best practice in the ICT market from the user perspective. In total 1,487 evaluations were conducted by telephone with decision makers from multinational enterprises between December 2006 and November 2007. Customers rated Orange Business Services as Outstanding in the following attributes: product reliability, product fit for purpose, people keep promises, people get things done, and indispensable to customers. “Orange Business Services is benchmarked against traditional and non-traditional competitors to assess the quality of the customer experience,” explains Janet Watkin, director of Telemark. “The results of Telemark's study show that Orange is ranked in the Top 10 group of ICT solution providers and that it leads its traditional rivals overall by occupying the Number 1 slot for customer satisfaction in its group.”