designed to enhance stability and flexibility, Service Support provides the day-to-day operational support you need to keep your business functioning fully

Incident Management restores normal service operation rapidly to minimize adverse impact on your service objectives. With our online tool or via our 24-hour service desk, you can open, track and receive notifications of incidents. Our customer service teams provide troubleshooting and guarantee service excellence. With our extended offer, you get direct access to a team of technical experts for Level-2 support, and we provide proactive monitoring to alert you to any problems and automatically create incident records. A customized offer could include a dedicated service desk, additional language support or performance degradation notifications.

Problem Management detects underlying causes to resolve or prevent recurring incidents and problems. With our standard offer, you may report these problems to our Service Desk. With our extended option, we proactively identify and address any recurring incidents.

Change Management implements changes using standard processes to minimize the impact of change-related incidents on your operations. With our standard offer, your Account Manager ensures change requests are implemented. With our extended option, you get a pre-determined number of changes per month, plus full management and monthly reporting from your Customer Service Manager. A customized option could include SLAs or specific lead times for change implementation.

Release Management ensures smooth planning, testing and delivery of a series of related changes. With our extended offer, our technical teams can provide comprehensive management support of large initiatives such as a site upgrade or migration.

Configuration Management identifies, records and reports your assets and configuration items. With our standard offer, we ensure all the service components are visible to the service desk. You also have access to information on your network via your Web portal. With our extended option, your Customer Service Manager can provide up-todate technical and service documentation covering all aspects of your service. With our customized option, we can archive your legacy configurations.