service management & customer care based on industry recognized best practices

ITIL® (IT Infrastructure Library) is the global standard in process methodology for the delivery of quality IT services. According to the Yankee Group's 2007 Managed IT and Communications Services survey of large enterprises:  "ITIL® competence has become a key supplier selection criteria for managed IT and communications services among large enterprises in key markets."  

Responding to this trend, Orange Business Services created Service Select, aligned with the ITIL® service management categories of Service Delivery and Service Support. Service Select delivers greater flexibility and new support services in addition to repackaging our proven, best-of-breed customer care tools and processes. Customers can choose from three service levels - standard, extended and customized - to create a unique solution based on their key business objectives. Service Select supports our customers by:

• improving quality of processes, delivery and production from IT operations
• enabling delivery of established service levels to all users regardless of location 
• facilitating customers' evolution to a more consistent, proactive and adaptive organization 
• complementing customers' service management capabilities to better align their business and ICT objectives.
  

Customer-focused, technically competent and ITIL® trained teams are the foundation of Service Select. Consultants trained and experienced in helping clients attain optimal ITIL® and Service Management alignment complement and support the design of customized service management solutions.