In order to achieve an end-to-end consistent customer experience, we are continually honing our processes and gathering feedback
from customers on our performance. Our suite of customer care services, Service Select, uses the best-practice framework of
the IT Infrastructure Library® (ITIL®), the recognized standard for excellence in IT operational support.
Managing
and supporting your complex infrastructure around the world is no longer a back-office function because it is the lifeline
to your business. And only when your communications are operating at their peak can your business perform at its best.
service management
Modern communications solutions based on leading-edge technologies are complex and depend on strong operational support. When
your business is spread across borders, languages and multiple domestic infrastructures, the task can become challenging enough
that few organizations have the resources to take it on.
customer experience
Our approach to an outstanding customer experience revolves around the needs of our customers; we believe technology starts
with your needs, not ours. We work to ensure a consistent customer experience at every interaction with us, and we measure
customer satisfaction at regular intervals to ensure we're meeting expectations.
global service desk
Our support people are available in locations central to all customers 24 hours a day, every day of the year, and we provide
on-site support services to customers in over 166 countries and territories. This enables us to provide support services in
the language and location wherever you conduct business.
My Service Space
My Service Space is our customer web portal, allowing you to monitor and manage your Orange services via the Web from anywhere
in the world. My Service Space includes dynamic views of your infrastructure -- with automatic, near-real-time updates as
well as tools and reports to control and optimize your services.
