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India
Only provider with a full range of network and integration services
India
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India

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Orange Business Services in India

Top Employer India

 

Orange Business Services in India

 

With its surging economy, growing consumer spending and large skilled resource pool, India is established globally as a high-growth engine. Across industries such as IT services, telecommunications, business processing outsourcing, pharmaceuticals, retail, financial services and automotive, growth is consistent and investments continue in the country.

 

 

Turn this high-growth market into a core market

 
For a multinational, it’s easy to see why India is a key market to play in. It’s just harder to know how to win.
 
Firstly, imposing global business models and practices on the local market is ineffective. Local information and guidance are key factors in overcoming complexity to set up new business opportunities here. Secondly, in terms of information and communications technology, it takes strong local presence to ensure all your locations are covered, and services are deployed within agreed timelines. Thirdly and maybe most significantly, to increase your returns and reduce costs, you may want to consider dealing with a single provider for your domestic networks, international network services and service integration.
 
We have accelerated our operations in India over the last few years to meet growing demand from local and foreign multinationals and to help with some of these challenges. We are the only provider to offer a full range of services from desktop integration to international networks, along with our full portfolio of communication solutions.

 

Our network services

 
On the network side, we have a self-owned network including international and national long distance licenses, 14 points of presence in key cities, as well as a service portfolio that complements our leadership in the network space. We have a fully resilient domestic backbone and partnerships with all major Indian telcos, as well as international capacities on multiple cable systems.

 

Integration expertise

 
We haven’t stopped there. We are the only international communications provider to have invested and built integration services into our core business, which means we deliver your services from our own (not outsourced) Indian operation. Our local teams can even offer annual maintenance contracts to ensure business continuity on equipment bought through other providers.

 

Major Service Centers

 
Our ITIL-certified Major Service Centers in Gurgaon and Mumbai are home to 1,500+ directly employed and highly skilled people, vital in the smooth running of customer service operations, backbone infrastructure and security management. This means we support dedicated, shared and extended service desks, IT and cloud customers with round-the-clock customer care, world-class quality of service and timely and effective fault and performance management services.

 

Center of Excellence

 
As part of our 500 people-strong Center of Excellence based in Mumbai, we can also support our customers with integration services in the field of PBX management, remote infrastructure monitoring and application management.

 

Quality of our people

 
We are ISO/IEC 20000 certified for IT Service Management, ISO/IEC 27001 certified for Information Security Management and ISO 9001 certified for Quality Management in India.
 
Our engineers and technicians have certifications from major technology vendors including Cicso Gold Partner, Avaya Premium Partner, Juniper Select Partner, Alcatel-Lucent Certified Partner, Verint Gold Partner, Convergys Gold Partner, along with Blue Coat and Riverbed to name a few.
 
Our IT&L @bs operations in India support our global machine-to-machine solution portfolio. With the development of smart cards engineering and embedded and industrial systems, this research and development center employs exceptional talent that benefits our entire Group’s innovation chain.

 

Our customers

 
We support 600+ customers in India who rely on our domestic experience and robust network to help them overcome regulatory challenges and meet their objectives in terms of cost, infrastructure and SLA expectations.
  Taking the Leap Into Digital India
Taking the Leap Into Digital India, Smarter Cities, Safer Citizens
Smart Cities are more than smart infrastructure, efficiency and citizen engagement. It's about solving real problems, like emergency response management through digital solutions. Read more in this report.
 

 

more information

 

We have established our Center of Excellence in India. With its skilled resource pool, the center specializes in unified communications, remote infrastructure management, application management and consulting. It provides best-in-class solutions and services to our customers, which are leading global IT, telecom and logistic companies.

read the full article >

 

Click here to download GSTN details about Orange in India

 

AkzoNobel and Orange

AkzoNobel

 

AkzoNobel and Orange

 

The Orange Business Services managed global security solution has delivered significant financial savings together with enhanced and proven capabilities for protecting AkzoNobel’s business. The company achieved a standardized, reliable, secure global network and Internet access; €1M savings per year; increased security capabilities; a refocus of internal resources on IT strategy; enhanced governance; and a meeting of SOX requirements.

read the full customer story >

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