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IT service management solution at the core of our customer care

ServiceNow provides a cloud-based, modular IT service management (ITSM) platform aligned to ITIL V3 and based on Web 2.0 software. It is a key element of our Customized Infrastructure Care 2.0 and customized service management consulting and integration solutions.

Through our partnership with ServiceNow, we provide a “single pane of glass” view into your entire infrastructure. This includes a complete and accurate configuration management database (CMDB), the ability to submit and track online incidents and change requests, and real-time visibility on device performance.

Customized Infrastructure Care 2.0 integrates ServiceNow as its CMDB and online portal, supporting incident management, change management, configuration management and inventory, performance management and service level management.


Customer benefits


Using the ServiceNow platform, we offer an Orange-branded experience that offers user-friendly and powerful service management capabilities. Some of the features available include:

  • Creation and tracking of incidents
  • Creation and trackingof  changes
  • Complete customer CMDB of all devices managed by Orange, including visual representation of device relationships within customer network
  • Dashboards showing real-time process activity
  • Powerful, easy to use viewing and reporting capabilities
  • Knowledge management/document repository


In addition, it is possible to integrate our instance of ServiceNow with your own instance of the platform. Together with associated processes, this provides further benefits including: more automation, better visibility to service management activity, and consistent information on activities and CMDB.


Products and services using ServiceNow technology


about ServiceNow

The company

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. It offers a suite of applications built on a proprietary platform that automates workflow and provides integration between related business processes.

Enterprise transformation

Transform enterprise ITSM by automating and standardizing business processes and consolidating IT across the global enterprise


Single system of record

Create a single system of record for enterprise IT to lower operational costs and enhance efficiency


Customer applications

Use the extensible platform to build custom applications for automating activities unique to your business requirements

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