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Business Together Sharespace

Business Together Sharespace

A secure and fully managed Enterprise Social Collaboration solution.

Orange Business Services

overview

 
 

unite people, information and applications across the business
Business Together Sharespace streamlines the way your workforce, customers and partners connect, communicate, and collaborate. It enables users to communicate and collaborate in new and exciting ways, and it leverages the involvement of co-workers, colleagues and customers.

address both internal and external communities
Users can participate in discussions, polls, video feeds, and share documents from any device of their choice, from a desktop to a smartphone, and in a fully secured manner. They can also interact , share data, get involved in projects , and get answers for their queries effortlessly and in real-time.

with solid and competitive advantages

  • no CAPEX requirement
  • fully integrated business content, people networks and communities
  • complete solution  including consulting, hosting , community management and more
  • full life cycle management with an ITIL based service management suite


 

 

increased overall productivity and innovations

  • less time spent on locating the right people, documents, and answers to queries, and more time spent on getting the job done
  • speed time-to-market, foster a culture of innovation, and reduce time spent re-inventing the wheel


reduced support costs

  • drive down internal support costs by reducing in-bound support call volume and reducing call time and escalations
  • reduce employee turnover with more engaged employees


increased operational efficiency

  • new tools and easier channels to report issues, in combination with the collective ,always available, and searchable historical posts of similar nature in full detail
  • new and innovative methods of real-time collaboration , project details sharing , stakeholders involvement, and deliverables alignment.

learn more

Business Together Sharespace provides two main options that are tailored to satisfy both internal and external communities’ needs , the scenarios are designed to deliver tangible business benefits.

  

Business Together Sharespace – internal

•          Business Together Sharespace delivers a modern and mobile collaboration hub, which enriches users experience with current, up-to-date information, job-relevant data, and key contacts. Employees can easily work together towards common goals, anywhere they happen to be and across multiple applications, departments and devices.

•          Business Together Sharespace allows two-way communication between enterprises and their employees, which provides a platform for measurable employee engagement , allowing redefined and revised employee strategic alignment and planning. It provides analytics that measures the impact of important information, news and updates.

•          Employee Support reduces support costs by improving self-sufficiency with easy to use help and peer based communities and assistance. Users can quickly get the answers they need, while freeing up support staff to focus on high-priority issues.

 

Business Together Sharespace – external

•          Customer Support is an Internet facing online support community platform that encourages participation to deflect support calls and reduce support costs. Libraries of content can be provided for customer reference and social collaboration concepts such as gamification stimulate participation from communities of customers, partners and employees.

•          Marketing engagement is used to provide a public facing intranet site to engage customers, nurture prospects and crowd source innovation while maximizing consumer satisfaction. Aimed at building stronger relationships, authentic dialogue and lasting loyalty.

•          Partner enablement provides a collaboration platform for partner support, content, conversations and training. It’s a community-based platform to enable faster on boarding and cutting the partner support costs.

 

Business Together Sharespace will provide you with:

…increased overall productivity
with less time spent on locating the right people, documents, and answers to queries, and more time spent on getting the job done

…reduced employee turnover rate
reduce employee turnover with more engaged employees

…increased innovations
speed time-to-market, foster a culture of innovation, and reduce time spent re-inventing the wheel

…reduced support costs
drive down internal support costs by reducing in-bound support call volume and reducing call time and escalations

…increased on-time project delivery, and increase deals win rate
by providing new and innovative methods of real-time collaboration , project details sharing , stakeholders involvement, and deliverables alignment

…increased operational efficiency
new tools and easier channels to report issues, in combination with the collective ,always available, and searchable historical posts of similar nature in full detail

…increased first-call resolution
Sharespace makes it easier to reach the right person to address your issue from the very first attempt

…reduced search time
no more searching for information in multiple repositories, email threads, locally on the device. Sharespace is the one place that has all the answers

…reduced meetings times
collaboration with co-workers has a whole new meaning, with the ability to share questions , polls, videos, and documents , you can get answers instantly to address tasks in hand

…reduced email load
collaborate with colleagues in real-time, with all conversations and documents reserved for future reference

…reduced campaign development time
lengthy in-person meetings to develop campaigns are in the past. Share questions ,polls, videos and document to create and complete campaign planning and development

…reduced call escalations
with easier collaboration methods and much faster ways to get your questions answered and queries addressed, your concerns are addressed instantly, and with All technical and managerial levels are within reach you can get them involved instantly

 
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