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HEINEKEN chooses Orange Business Services as its global communications provider

June 6, 2013, Paris and Amsterdam

Heineken NV (“HEINEKEN”), the world’s most international brewer, has chosen Orange Business Services to unify the majority of its global communications infrastructure connecting 60,000 employees across 1,100-plus sites in 53 countries, under a 5-year, multimillion euro contract.

a secured, flexible network to support HEINEKEN’s global operations and expansion

Relying on its direct presence in 166 countries, Orange Business Services will deploy a highly secured and scalable private network to HEINEKEN’s existing locations around the world including a wide range of countries such as:  Belarus, Brazil, Ethiopia, La Réunion, Poland, Russia, St. Lucia, and South Korea.

The network solution has been designed to support HEINEKEN’s international expansion and will enable rapid deployment to new locations especially in high-growth regions such as Africa, Asia Pacific and Latin America where the global brewer has a strong presence.

advanced communication and collaboration services to optimize user experience

The network connectivity will provide a robust platform for Orange Business Services to integrate:

  • remote access solutions to allow HEINEKEN’s employees to securely access their work environment;
  • application and network optimization solutions to ensure communication fluidity and prioritization of business critical applications; and
  • audio conferencing and global voice services to enable reliable, enterprise-class call quality for more productive meetings.


Plans are underway to deliver video conferencing and telepresence services in the near future.

“We are constantly looking for ways to better leverage our global scale and to support growth in developing markets,” said Frans Eusman, chief business services officer, HEINEKEN. “Optimizing our communication infrastructure is a key enabler for this. We turned to Orange Business Services to help us achieve some key business goals in this area, such as network consolidation, lower total cost of ownership and enhanced governance, with the flexibility to cater to sustainable top-line growth and improved employee collaboration across the Heineken organization. As a key to HEINEKEN business continuity, Orange Business Services provides end-to-end application and network performance monitoring and stringent service level commitments.”

“We are very proud to have one of the world’s leading brewing companies as our new client,” said Helmut Reisinger, senior vice president, Orange Business Services Europe, Russia & CIS. “By offering access to world-class innovation and new collaborative technologies, Orange brings real business value to Heineken as it looks for ways to leverage the scale of its global organization. With a direct presence in 166 countries around the world, Orange can effectively deliver global solutions to Heineken.”

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