Guoman Hotels

Share

Guoman Hotels

The range of outsourcing services provided by Orange Business Services is tailored to the specific needs of the Guoman Hotels Group and Thistle. It has contributed significantly to improvements in customer services across all 36 hotels, has cut TCO by 20% and ensured that the group was customer-services ready for the Summer 2012 Olympic events.

Document ref: 0216/CCS-GH-029(3)

 

“A strong customer service ethic is at the heart of our business strategy, so transforming and improving our IT processes is critical to delivering world-class service, especially as London gears up to playing host to the Olympic games in July. We’ve found the perfect partner in Orange Business Services and signed an outsourcing contract for consultancy, security, application infrastructure and disaster recovery redesign as well as application and data center management.”
Dipesh Joshi
IT Director
Guoman and Thistle Hotel Group