Analyst Day 2018
Business digital: Joining the dots
Thank you for joining us for our annual Analyst Day event. If you would like to revisit any of the presentations you attended or view the ones you missed, please find them below. Presentations from both Day 1 and Day 2 are available for download.
If you would like further information, please contact the appropriate Industry Analyst Relations team member:
Erwin Lutz – Americas
Sarfraz Khan – Asia Pacific
Fabienne Thebault – Europe, Middle East & Africa
Mike Smith – Head of Industry Analyst Relations
Plenary 1: Orchestrating our customers' data at every stage of its journey, to maximize its value in a secure way
Orange Business Services vision and strategy overview
Presented by Thierry Bonhomme
Plenary 2: Our roadmap for the future, joining the dots
Orange Business Services roadmap
Presented by Didier Duriez
Plenary 3: The quest for digital reinvention
Orange Business Services international business presentation
Presented by Quentin Toussaint
Breakout 1: TRACK1_Enabling an enriched customer experience
Our strategy is structured around three key priorities: (1) engage end customers, (2) empower agents, and (3) enrich customer services. This session illustrates how we keep on expanding/improving this customer experience by strengthening CRM and contact center integration.
Presented by Jean Claude Xirau and Jérôme Poulain
Breakout 2: TRACK2_Cloud computing and predictive analytics joined to ensure best workspace experience
Orange Business Services has built on its 15+ years of workspace transformation to offer the first workspace user experience dashboard, integrated with its VDI solution Flexible Workspace. While Flexible Workspace already allows secure successful transformation by auditing users' behavior through an audit (Flexible Workspace Vision), it now goes one step beyond by proposing to IT organizations the power of Big Data technologies to continuously monitor key user experience metrics for optimum productivity.
Presented by Christophe Servais and Cyril Godon
Breakout 3: TRACK3_Turning customer interactions into value
In this session, we share our thoughts, direction, plans and in some cases demonstrate our portfolio advances and success as well as an overview of our Adoption services – how we are helping our customers ensure take-up for the services we deploy, while illustrating how we integrate Application with some examples of what can be done to create value in the business with UCC.
Presented by Richard Heaps