maintenance
ensuring business continuity
Reliability of your system is as important as built-in performance: downtime
means money - a lot of. On a steadily and properly maintained system, the risk
of a breakdown is kept, in spite of heavy-duty use, to a minimum. Should such
outage happen, total availability of support, instant reactivity, guaranteed competence
level and response times play a key part in quick recovery.
On these grounds, Orange Business Services has developed a modular maintenance
service, the four levels of which range from "excellent" to "utmost" - and these
are not just words: we commit ourselves to results measured through SLAs (Service
Level Agreements).
Orange Business Services - Trading Solutions four levels of support
Four-level structure is aimed at helping our customers assess which level will
meet their needs, each level offering a competitive value for cost ratio.
- Bronze : a quality maintenance service at a very attractive price
- Silver : a comprehensive service with guaranteed response time
- Gold : a high level service with strong commitments based on system monitoring and remote management
- Platinum : fully customized service including all maintenance options and system administration.
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