Performance of any product, system or connectivity solutions relies upon excellence of service: no trading floor, no trader can accept the risk of a breakdown of their communication system. This is why we integrate the notion of service from the very beginning of the design of each system, and through its whole lifespan. Our international support teams are the first people to test, and approve, every product rolling off our R&D - strong department: that gives them maximum product knowledge and field efficiency - especially when we press a new system into service, always a delicate work. Services, for our company, are based upon three major notions: physical proximity, flexibility and expertise.

 

 

To be able to implement, to manage, to maintain a system, to react quickly in case of emergency, the closer the service is, and the more prepared, the better: thus, every time Trading Solutions creates a subsidiary, we integrate from day one experts dedicated to customer support. Two hundred engineers and technicians - full-timeTrading Solutions employees - are on duty around the world, 24 hours a day, all days.

 

 

Our support is tailored to meet your needs through every stage of your system lifecycle. And, when we say 'tailored', we mean it. According to your internal skills & strategy, you decide how many system administration and management tasks you want and are able to undertake (we have developed for our customers administration tools: JadeSuite, SNMP agent and SNMP light customer). We take care of the rest.

 

 

New technologies. More and more CTI (Computer Telephony Integration). Increasingly sophisticated interconnections. Growing complexity of networks architectures. The way some systems evolve demand now, on some points, an advanced and dedicated expertise beyond our customers' usual skills: to meet that need, Orange Business Services has created Centres of Expertise (CoEs) gathering the best specialists internationally on a subject, who will design and implement the necessary specific solutions you need.

 

 

Orange Business Services - Trading Solutions has defined five stages, in a system lifecycle, which structure our services offer:

 

For customers' convenience, and in order to establish global consistency of service quality, some services are offered as Standard Packs while others, carried out within a customer's specific environment, are managed as full projects. This allows us to guarantee, in every case, the efficiency your system needs to work the way you expect.