Saipem is global engineering & construction and drilling operator in oil and gas “hotspots” and emerging regions. Saipem have needed to cut voice costs (fixed and mobile) with focus on international calls. Orange Business Services provided Business Talk SIP trunking solution with migration to Orange voice network, improved voice quality and reliability, increased cost control and transparency with detailed billing.
We have worked with Orange Business Services since 2004 and consider them to be a strategic partner. We needed to reduce our voice costs significantly and improve voice quality and reliability.
issues and challenges
Saipem, a subsidiary of ENI, is a leading global oil and gas operator in tough and technologically challenging projects in deepwater, remote areas and “difficult” oil. From its headquarters in Milan, Saipem’s 40,000 employees operate in 70 countries. The company has two business units – engineering & construction and drilling – and has a strong local presence in oil and gas “hotspots” and emerging regions. Operating in a variety of difficult environments worldwide, the company had acquired a mix of legacy network providers with undependable service level agreements as well as poor voice quality and reliability. In addition, managing multiple providers was time consuming and costly, and they were unable to provide detailed billing information down to site level for efficient and accurate internal cost allocation. Saipem decided that a new approach was needed to meet its voice requirements, with a very strong focus on enhancing voice quality and service reliability while reducing international telephony costs.
We proposed a solution for trunking Business Talk with migration to the Orange voice network. Now all the international off-net calls from remote sites made through Business Talk. Saipem concludes with Orange Business Services comprehensive service level agreements. These agreements reflect the full reporting per entity, site and user. The solution provides built-in capacity flexibility in line with business plan.
Our Business Talk SIP trunking solution is actively supporting Saipem’s growing worldwide operations. The cost of international telephony have reduced. Saving increases from year to year as traffic growth. Quality and reliability of voice is high. Costs are transparent, detailed billing allows internal cost allocation.
- Voice and telephony
Saipem, a subsidiary of ENI, is a leading global oil and gas operator in tough and technologically challenging projects in deepwater, remote areas and “difficult” oil. From its headquarters in Milan, Saipem’s 40,000 employees operate in 70 countries