This Ocean82 Voice of the Customer Highlights Report contains the Orange Business Services highlights extracted from an independent Ocean82 benchmarking report. Orange is seen as a best in class global service provider and earned the World Class accolade for the 7th consecutive time for global data VPN customer experience. April 2014
Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the information & communication technologies industry. It offers marketing research, consultancy, publications and online services.
Ocean82 is known for its track record in "voice of the customer" analysis of: competitive positioning; business strategy; demand estimates; branding; product development; post-purchase care; channel management and pre-sales support exclusively in the ICT industry sector. With a committed team, it has experience in 30 countries and 10 languages often making Ocean82 the first-choice supplier for many organizations with a requirement for international marketing research and analysis covering emerging and established technologies such as cloud computing, digital transformation, MPLS, VoIP, IT networked services, convergence and hosting applications.