International Free Phone 0800: a new step in the fight for customer loyalty
Orange Business Services, an international service provider, presents a new service: an international free phone number for companies whose clients go abroad or are permanently based there. This service helps improve customer loyalty and avoid expenses for organizing contact centers abroad, as the number is not attached to the company's actual location.
International Free Phone service is intended for companies across various verticals that have customers abroad and is supported in 110 countries. Companies get an easy-to-use 0800 number, which the customers abroad may use to make free calls to the head office of the company to get service and information support. This offer is relevant for banks, tourist and hotel chains, the insurance sector, service networks and for all Russian companies with business abroad.
For Orange customers willing to reduce expenses there is an option to assign local access numbers in foreign countries. In this case the customers pay for local calls, and the cost of initiation and termination of the call is reimbursed by the owner of the number.
"A strategically important area of our business is helping large companies in Russia willing to do business abroad," comments Johan Balijon, Head of the Global Solutions and Services Department of Orange Business Services in Russia and CIS. "For such companies we may become a unique partner, as they will be able to get all telecommunication services from a single service provider. The international free phone service is a new solution in our portfolio designed to facilitate interaction between companies and their customers from abroad."