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customer experience, need a hand? episode 3: set up a multimedia contact center
Flexible Contact Center is a multimedia contact center service accessible to everyone. It’s fast to set up and easy to use, helping you efficiently manage your customer contacts on the Web.
Peter Glock : the security issues on the cloud
During the Total Telecom World 2011 in London, Peter Glock, Cloud Services Director at Orange Business Services, underlines the main issues concerning the security in the cloud as the data location and compliance. ...
We developed a mobile workspace tablet (iPad) application with 3G connectivity to enable access to CRM and ERP databases. The application has full customer management process functionality so that the product identification-to-order process is faster, leading to increased sales productivity and...