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You've heard of the "Internet of Things” in the mass market, but do you know what's behind it from a business perspective? Machines and objects generate valuable data that can help enhance business efficiency, reduce costs and improve customer services. The Internet of Things is...
Orange Business Services launches Flexible Contact Center worlwide
Based on its success in France, Orange Business Services launches Flexible Contact Center, a new international cloud solution. Eric Stioui and Haytham Sawalhy (presales and regional directors of the customer contact services solutions domain) present the benefits of this contact center solution and...
BNP Paribas chose to work with Orange Business Services in a core aspect of its business, customer relationship management. We delivered an integrated voice over IP and multi-channel CRM solution, which is used by the bank's 12,500 agents. It enables the bank to better balance the workload...