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The CIO of the Belgian Ministry of Foreign Affairs and an Orange Field Engineer talk about how they faced an incredible challenge: to modernize the network infrastructure of the ministry in 140 countries within six months.
BNP Paribas chose to work with Orange Business Services in a core aspect of its business, customer relationship management. We delivered an integrated voice over IP and multi-channel CRM solution, which is used by the bank's 12,500 agents. It enables the bank to better balance the workload...
We developed a mobile workspace tablet (iPad) application with 3G connectivity to enable access to CRM and ERP databases. The application has full customer management process functionality so that the product identification-to-order process is faster, leading to increased sales productivity and...