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customer experience, need a hand? episode 3: set up a multimedia contact center
Flexible Contact Center is a multimedia contact center service accessible to everyone. It’s fast to set up and easy to use, helping you efficiently manage your customer contacts on the Web.
You can transcend traditional ways of working and realize business value by embracing the latest mobile technologies. We can help you implement cutting-edge solutions to transform your business processes and increase flexibility and productivity.
BNP Paribas chose to work with Orange Business Services in a core aspect of its business, customer relationship management. We delivered an integrated voice over IP and multi-channel CRM solution, which is used by the bank's 12,500 agents. It enables the bank to better balance the workload...