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Customer experience, need a hand? episode 1: set up a voice portal

February 19, 2015
2015-02-192016-09-11en
A proper telephone greeting and the ability to quickly and efficiently qualify customer needs are crucial for your business. Now you can offer outstanding customer service and optimize your resources by setting up an interactive voice response service to automatically answer incoming calls from your customers everywhere.
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customer experience, need a hand? episode 1: set up a voice portal

A proper telephone greeting and the ability to quickly and efficiently qualify customer needs are crucial for your business. Now you can offer outstanding customer service and optimize your resources by setting up an interactive voice response service to automatically answer incoming calls from your customers everywhere.

With Managed Voice Portal from Orange (replacing our Network-IVR solution) , you can easily create, modify and update your welcome menu and even access statistics with just a few clicks using a Web-based interface. Since Managed Voice Portal is flexible, easy to use and accessible to everyone, you can be more responsive to your customers, rapidly getting them the information they need and keeping them happy.

contact center animation
In this video, we talk about how Orange can help simplify call collection, move to the cloud, and our commitment to delivering exceptional service and support.
Our professional services include consulting, project management, service management and operational services. Together they will help you get the most out of your increasingly complex Information and communications technology (ICT) environment.
customer experience, need a hand? episode 3: set up a multimedia contact center
Flexible Contact Center is a multimedia contact center service accessible to everyone. It’s fast to set up and easy to use, helping you efficiently manage your customer contacts on the Web.