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Customer experience, need a hand? episode 1: set up a voice portal

February 19, 2015
2015-02-192017-04-21en
A proper telephone greeting and the ability to quickly and efficiently qualify customer needs are crucial for your business. Now you can offer outstanding customer service and optimize your resources by setting up an interactive voice response service to automatically answer incoming calls from your customers everywhere.
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customer experience, need a hand? episode 1: set up a voice portal

A proper telephone greeting and the ability to quickly and efficiently qualify customer needs are crucial for your business. Now you can offer outstanding customer service and optimize your resources by setting up an interactive voice response service to automatically answer incoming calls from your customers everywhere.

With Managed Voice Portal from Orange (replacing our Network-IVR solution) , you can easily create, modify and update your welcome menu and even access statistics with just a few clicks using a Web-based interface. Since Managed Voice Portal is flexible, easy to use and accessible to everyone, you can be more responsive to your customers, rapidly getting them the information they need and keeping them happy.

The Massa Group chose Orange Business Services for its videoconferencing to save time and money. And because of the many applications that the service provides, Massa is planning to expand videoconferencing to its recruitment activities.
Our professional services include consulting, project management, service management and operational services. Together they will help you get the most out of your increasingly complex Information and communications technology (ICT) environment.
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