A 360° customer experience
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In a difficult and increasingly competitive economic environment, the customer is the center of all concerns. But to establish a lasting relationship with consumers, it is first necessary to meet their needs. While uses and expectations are constantly evolving under the influence of the web, social networks, mobile Internet and new devices (smartphones, tablets ...), companies wonder how to provide efficient and fluid service at all stages of the customer journey.
Proximity, responsiveness, efficiency, simplicity are what increasingly connected consumers are looking for. That's why at Orange, we have designed a comprehensive range of solutions and services to help companies create a link at every stage of their customer journey before, during and after the purchase, regardless of the environment in which your clients are (at home, on the move or in the point of sale) and regardless of the communication channels they use : voice, web or mobile Internet ...
Customer relationship management (6)