Saretec is using digital technology to build close relationships with customers and save time for their claims experts. This enables their experts to strengthen their relationships with customers during onsite visits and throughout the claim follow-up.
"Orange Business Services has supported us throughout this transformation and the introduction of technological solutions behind this new digital relationship. We are very proud to innovate in order to bring our customers a unique and high-quality relationship."
Saretec chose Orange Business Services to support its digital customer relationships with:
- A multi-channel call center so customers can choose the contact channel that best suits them
- A Business VPN network to share applications and ensure that new communications services can be integrated at any time
- 500 tablets and 500 smartphones with 4G cards to provide mobility for experts in the field
- Customer experience
- Insurance expertise company
- Over 1,000 employees
- 90 offices across France
- 200,000 damage claims handled per year