Professional services explained to
As the IT manager, you are ultimately responsible for the smooth operation of your global ICT environment. This includes the implementation of complex, multi-regional programs and projects, ensuring that orders are delivered on time and problems are addressed in a timely manner. You may need to manage multiple vendors and platforms globally and handle the transition to new-generation IT services, such as the cloud.
We can help you manage this broad remit by augmenting your resources with our experienced teams via selective out-tasking. We use a service catalog to determine responsibility for each ITIL process and establish clear delineation where required.
Via customizable and business-oriented metric reporting, we offer a single “pane-of-glass” view to improve visibility and control over your entire infrastructure. You can also integrate your reporting tools with our service management platform, ServiceNow.
benefits for the IT Manager
- single, reliable partner to support your transition to cloud-based services, across the service lifecycle
- visibility and management control of multiple vendors and platforms
- proactive service management resulting in less business disruption, speedier incident resolution and fewer outages