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International SOS selects Orange Business Services to transform its global emergency response infrastructure

March 25, 2014, Singapore and Paris

the solution will enable more than 1,200 International SOS physicians and 200 security specialists to assist clients at any location in the world via a secure and stable network

Orange Business Services will be supporting International SOS, the world’s leading integrated medical, clinical, and security services organization, in the transformation and management of its entire communications infrastructure including its emergency network. The objective is to enhance International SOS’s ability to provide 24x7 in-time life-saving support to its members in more than 70 countries, through 27 assistance centers and 36 International SOS clinics.

network consolidation enables centralized governance and cost savings

As part of a five-year contract, Orange will redesign, consolidate and manage International SOS’s various networks across 118 locations in 50 countries. In addition, Orange will provide a fully managed, integrated and optimized network solution that empowers International SOS with application prioritization and enables visibility and control over its infrastructure. Consolidation of existing firewalls and security architecture will enable centralized governance and control

Orange will also develop a centralized call center architecture for the 27 assistance centers and add business continuity enhancements by providing a managed IP Telephony solution.

Orange network provides lifeline to International SOS customers

Speaking at the announcement, Richard MG Davies, Group CIO at International SOS, said: “Network infrastructure is the lifeline of our business where every call is an emergency and every response can be lifesaving. A robust, secure and reliable infrastructure is the centerpiece for effectively reaching the ones who need us. While we will generate cost efficiencies through this new model, our engagement with a global player like Orange will help us efficiently reach remote locations in time and offer an always-on medical and emergency support to our members.”

“Emergency response, medical aid and patient care have transformed over the last few years with technology,” said Yee-May Leong, senior vice president, Asia Pacific, Orange Business Services. “Advanced communication solutions and network reach have become critical to deliver the benefits of modern healthcare and we are glad to be playing our part. We are delighted to work with International SOS for the cause of saving more lives through our communications solutions.”

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