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NFC: the customer experience revolution

From public transportation, banking, trade or retail, discover how NFC is simplifying the purchasing process to enrich customer experience for businesses and their customers.


Key findings of this report by Orange Business Services include:

  • by 2016, NFC smartphones will represent 50% of the world’s mobile terminals
  • $110 billion NFC transactions are forecasted for 2017
  • 1 in 4 users in Western Europe and the USA will pay in shops using NFC handsets in 2017



  • discover how NFC is revolutionizing the customer journey by eliminating the need for cash and paper tickets
  • gain insight into the opportunities and advantages mobile NFC presents for customers and retailers
  • understand the key points to consider when creating and launching an NFC project and common mistakes to avoid


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