Orange Business Services for multinationals
Innovation is at the heart of everything we do at Orange Business Services.
As a customer, you benefit from the work of our network of Orange Labs, which
produces around 500 inventions a year.
dedicated resources for innovation
The Orange Labs network was formed in 2007 to manage all of our innovation and
research entities. With a 2008 budget of nearly €1 billion, and 5,000 employees,
Orange Labs combines the global reach of 18 research & development centers on
four continents, with the Explocentre, where potential innovations are tested
by our customers, and the Technocenters which manage the final development and
releases of our products to market.
Orange Labs network: three distinct operational centers
R&D is our principal source of innovation, with more than 8,500 patents registered.
Consisting of 3,800 researchers in 18 laboratories (in the UK, France, Poland,
China, Korea, Japan, Jordan, Egypt and the U.S.), the scope and coverage of our
Labs enables them to detect all technological breakthroughs and encourage partnerships. Thanks
to our ability to anticipate developments and trends, R&D is able to detect major
technological shifts and changes well in advance, as well as potential new developments.
The Paris Explocenter, created in September 2005, is an incubator for projects
with high innovation potential. As a supplement to R&D and Technocenters, it introduces
a new approach based on design and co-creation with customers.
The Paris Technocenter, set up in 2006, employs over 1,000 people. The goal is
to reduce the time required to bring a concept to market. Under the responsibility
of a marketing specialist, researchers and network engineers work together to
select, conceive, produce and bring to market innovative products and services.
In 2008, around 220 products were being processed through the Technocenter, and
90% of the innovations that we took to market came from the facility. A second
Technocenter was created in Amman, Jordan in 2008.
key achievements of Orange Labs
We have been recognized for as one of the most innovative technology companies:
- In 2007, the Ademe Prize for clean technologies, was awarded to Orange Labs for its work on optimized air cooling.
- In 2007, Orange recognized by AT Kearney for "Organizational innovation and Marketing/R&D/Networks/IT partnership."
- In 2006 and 2004, Forester Research cited France Telecom as one of the most innovative operators on the European market.
- In 2005, France Telecom was also awarded the "Best innovator" prize by AT Kearney in the "Innovation and Technologies" category.
Many of our commercial successes have been devised in Orange Labs such as Business
Everywhere, Unik for Business / Unik for Corporate and Livebox. They have also
been driving forward our work in machine-to-machine (M2M), radio-frequency identification
(RFID), fixed-mobile convergence (FMC), mobile broadband, green technologies,
service management and telemedicine.
partnerships speed technology transfer
Orange works closely with universities, national research centers, spin-offs
and technology leaders such as Microsoft, Ericsson, Motorola, Nokia and Intel
to complement our know-how and speed up technology transfer. The objective is
to develop products, protocols or services, alone or jointly, using the best innovation
worldwide, and integrate it into our networks and services.
joint innovation
Innovation can be a two way process. We work closely with our customers to develop solutions
that are tailored to their business challenges. We pool our expert resources –
our knowledge of technology, your knowledge of your market and business processes
– to develop innovative answers.
The first stage of joint innovation is dedicated to uncovering potential business
opportunities and high-level design of potential technical solutions. This joint
innovation assessment (JIA) is where Orange evaluates the innovation context,
environment and new ideas. The JIA will present a series of prioritized innovation
opportunities, which can then be carried forward to a pilot.
With the JIA complete, the second stage on joint innovation is focused on product
development. This will typically involve piloting the innovation within a controlled
environment and if this is successful, the customized solution can be prototyped
then brought to market.
Orange innovation in the press
- Together with Orange Business Services, Disneyland® Paris keeps its guests informed in real-time using Flashcode technology.
- Orange Business Services inaugurates a center devoted to “Machine-to-Machine” solutions for international companies
- Orange opens its Technocentre branch in Jordan
- Sorin Group and Orange Business Services to develop remote monitoring solution for cardiac patients
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