
Running the ICT infrastructure while providing the best possible quality of service, the highest level of security, the most
up-to-date features, and the highest grade of usability, is a difficult task. This is why an increasing number of organizations
are deciding to focus on their core business activities while relinquishing the responsibility for provisioning, delivering
and managing the network and associated services to a third-party service provider.
In certain occasions, this
kind of activity can be considered outsourcing. However, there are various kinds of business telecommunications services with
varying degrees of responsibilities from which customers can pick and choose. For instance, assets (human or hardware) can
be transferred to the service provider or not. The client may also decide to retain the network management organisation entirely,
or in part, or to relinquish this responsibility entirely in favour of a service provider.
Strictly speaking, the
definition of outsourcing also covers the servicing of virtual products like networks. Yet some clients or some departments
within might not feel entirely comfortable with the notion of outsourcing which may be associated with certain values and
judgements, mainly depending on the geography. When it renamed its outsourcing activities as large projects, Orange Business
Services allowed for a broader definition of the overall provision of business communications services to large worldwide
corporations.
With this new definition, one allows for complex projects to be incorporated within this category. Orange has set the standard in this area and is delivering on the promise of rational, second to none project management based on proven methods developed in-house for the benefit of our clients.
“Outsourcing is an arrangement in which one company provides services for another company that could also be or usually have been provided in-house. Outsourcing is a trend that is becoming more common in information technology and other industries for services that have usually been regarded as intrinsic to managing a business. In some cases, the entire information management of a company is outsourced, including planning and business analysis as well as the installation, management, and servicing of the network and workstations. Outsourcing can range from the large contract in which a company like IBM manages IT services for a company like Xerox to the practice of hiring contractors and temporary office workers on an individual basis.”
We now offer you a flexible engagement model to accompany you in your large and complex ICT projects,
leveraging and directing our standard Orange capabilities and third parties. With this new model, we are very well positioned
to help you address your critical business needs, such as the successful execution of large IP transformation and convergence
projects, gaining visibility and control on your costs or consolidating your ICT infrastructures. You will also benefit from
full end-to-end accountability from our dedicated account business units throughout the contract life cycle, from proposal
through execution.

We manage the integration of your telecoms and IT services, leveraging standard Orange capabilities and third parties. In order to keep ahead of competition, your enterprise must be agile and your operations must be streamlined, utilizing emerging services more effectively. Your telecoms and IT infrastructure has to constantly evolve to keep aligned with your business processes. We at Orange Business Services integrate your services and consolidate your infrastructure over time, accompanying you in the transition to the new environment that is required to keep pace with the changing marketplace. We may also take over your existing third-party services and integrate them in the overall solution.
With the large projects management solution, we have got the unique capability to manage your infrastructure from end-to-end,
across the different services provided but also along the complete migration towards the target infrastructure. Our service
management processes are aligned with ITIL, ensuring that the right processes, people and technology are in place to keep
your business and IT aligned. As part of the end-to-end management solution we provide, we may also manage your third-party
services.
Our dedicated teams accompany you from the very early stages of your complex telecoms and IT project, analyzing your business needs with you, designing the solution together, deploying and integrating the services and finally manage them on your behalf during the life-time of the project. Having the same teams accountable for the design of the solution and its later management guarantees the highest standard of service delivered to you.
We accompany you in your transformation programs to achieve the flexibility and agility that your business requires. Transformation
programs can be of different nature, such as the migration to a new technology, the integration of a new acquisition into
your ICT framework, the migration of IT services into a harmonized framework following a merger or the migration from a myriad
of third-party providers to a single service provider. Typical and frequent examples of technology-driven transformation programs
are the migration from switched voice to IP telephony or server consolidation projects.
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