Contact Center Access

flexible access and call routing
Our advanced features allow call center managers to distribute calls among multiple call centers, thereby reducing structural costs while improving customer service levels. We offer a variety of access mechanisms, including toll-free, international toll-free, local access numbers, toll-share and revenue share. Therefore, you can select the most suitable telephone access for your customers, no matter where they are and no matter where your contact centers are located.

efficient call distribution
With Contact Center Access, calls are routed and processed more rapidly, which means your customers experience reduced waiting times; they can contact you wherever they are and on the technology of their choice and are then directed more easily to the right agent, no matter where he or she is physically located. This solution enables successful off-shore contact centers, follow-the-sun strategies and site consolidation to support callers in all markets worldwide.

worldwide presence
We offer public access numbers in more than 110 countries that can direct calls to contact centers anywhere in the world. Using a sophisticated set of routing features, this service provides a stable, proven and cost-effective solution. Having a single provider worldwide makes it easier for you to manage your infrastructure.