Network IVR

sophisticated self-service for callers while reducing costs for you
Network IVR automates caller information collection by directing callers to the services they need, without agent help. Voice XML development has facilitated and accelerated sophisticated self-service IVR applications to enable callers to perform full transactions (place and check orders, pay bills, etc.).

network (or cloud) based IVR services can be used efficiently by any site
Network IVR is a value-added component of Contact Center Acccess. It is built into the Orange network and can be efficiently used across multiple sites. Customers do not need to change their existing contact center environment to provide the added functionality because it comes from the network. Network IVR benefits from existing Intelligent Network features, which provide customers with precise routing.

wide availability & reliability
We offer unprecedented worldwide service availability including various types of local access numbers in more than 100 countries. We can deliver calls to contact centers all over the world. All calls, regardless of their origination or termination, can benefit from IVR. Our Network IVR is a carrier-grade solution, and the solution is fully redundant and resilient.