service & support

service excellence and inspiration

We not only strive for excellence in what we do but also in how we do it. Whether that means account management, technical design, project management or customer service. Even if it means going the extra mile to deliver a service that feels like it’s made for you.

global support

You can count on exceptional customer care and operational management for all your communications services with us when and where you need it:

project management support to coordinate any mobile service implementation
comprehensive training services and additional support for your IT helpdesk
24 x 7 customer support in more than 30 languages
1,500 Field Service Specialists “on the ground” in 166 countries and territories - enabling local assistance, rapid fault resolutions and decreased response times
ongoing investment to provide the most advanced monitoring and control capabilities
industry-leading SLAs that offer end-to-end commitments on performance
50 years of experience supporting international communications services for major businesses.

specialized mobile support

Together with our alliance partners, Orange Business Services has pioneered the way we work with companies at an international level to make procurement easier and help you achieve economies of scale:

a centralized and multilingual International Business Care team with in-depth knowledge of our networks and services -- on hand to help with handset deliveries and replacements
consolidated implementation support and global account managers who specialize in mobile services
on-site training programs, online support tools and ongoing dedicated phone support
a single report with summary and detailed information on your mobile usage and equipment performance.

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