Business Together enhancements

business challenge

Globalization and a geographically distributed workforce put a premium on business communications. Yet the number of communication channels is making it harder for employees to effectively manage different text, voice and visual communications across their desktop and mobile devices and the office telephony system. This communications overload often results in lost productivity and revenue or dissatisfied customers.

our solution

As Microsoft becomes an important enterprise collaboration vendor, we’ve enhanced our Business Together portfolio by expanding our global Microsoft consulting and integration services to help unify communications for your employees. We have also enhanced our Managed Microsoft Office Communications Server (OCS) service by integrating Avaya IP telephony. Managed Microsoft OCS is already available with Cisco telephony.

our approach

By expanding our Microsoft consulting services, we can assess your business and technical needs and then design and implement a Microsoft unified communications solution. We can also integrate Microsoft unified communications solutions with your existing IT systems and real-time services, such as telephony, mobility and conferencing. For users of Ayava IP telephony, our newly-enhanced Managed Microsoft OCS now supports advanced telephony features, such as rich presence based on IP phone status, email or calendar and click-to-call from within Microsoft applications. Fully integrated, all employee communications are unified through a single client and priced per end user.

the result

Our Microsoft consulting and integration services deliver integrated communications capabilities that boost productivity using your existing IT services and infrastructure. We reduce the risk of a complex voice deployment by designing and implementing new services based on Microsoft OCS, including Microsoft Enterprise Voice and Conferencing. Close integration between Microsoft OCS and Avaya telephony helps speed up business processes by unifying communications, enabling employees to rapidly resolve issues, make decisions faster and work better with dispersed colleagues.

business benefits

The business benefits of Business Together unified communications include:

• cost-per-user pricing with no capital investment

• reduced voice costs 

• reduced travel expenses with better employee collaboration

• minimized human delay 

• increased worker productivity through better workflow

• flexibility to choose how your service is implemented.