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Maintenance with Cisco Services

issue 1 - June 2007
Orange Business Services has joined Cisco’s Global Service Alliance framework, one of only four global partners in this category. This first joint service offering from the alliance gives you direct access to Cisco’s technical experts and assures you that wherever in the world you need support, we can deliver.
 
business challenge
Modern businesses rely upon network availability, yet the increasing size of the enterprise networks makes this a considerable challenge for even the largest IT organisation. Thousands of devices such as hubs, switches, routers and servers need installation, implementation and support, wherever they are in the world. This is where the power of two companies working together can offer more value than one.
 
our solution
Maintenance with Cisco Services is our new improved support service for all Cisco equipment. It ensures your organization receives consistent and effective IT support throughout the network lifecycle. We offer you a single global team that can implement and manage your infrastructure worldwide. Our service delivery team can help with procurement, logistics, shipping and customs as well as ongoing operational support such as installation, staging, maintenance, PBX and change management. We offer round-the-clock maintenance and repair for your network, LAN and desktop equipment, with flexible service level agreements and consistent processes in over 200 locations worldwide, enhanced by Cisco’s expertise and tools.
 
our approach
We offer a new service delivery model where Cisco and Orange Business Services work collaboratively to better understand your business and goals and together plan your service strategy and co-deliver services. Orange Business Services has partnered with Cisco for more than 10 years to provide world-class IP solutions’ for global enterprises. Our network is Cisco’s largest Cisco Powered Network (CPN) extending to 140 countries. Orange has over 400 Cisco certified engineers in 18 countries with over 50 Cisco Certified Internetwork Experts (CCIEs). Our experts have specializations in wireless, IP telephony, security and network management.
 
the result
Free yourself from the headache of maintaining and managing your own network infrastructure. With this enhanced maintenance service that we provide with Cisco, you will have the support you need for maximum network availability.
 
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