Navigation haute|Navigation gauche|Contenu

Service Desk survey

contact us

Orange Business Services is dedicated to consistently delivering an effective and pleasant customer support experience.
The purpose of this questionnaire is for clients to provide feedback on your experience with our Service Desk.

If you wish to report an incident, please contact your account manager or customer service manager, or contact one of our service desks.

We sincerely thank you for participating in this short survey and want you to know that your feedback will be personally managed by one of our Quality Service Managers.
 
Please note that the survey is only supported in English at this time.

* mandatory

company name *
country where you are located
title Mr    Ms    Mrs   
last name
first name
May we contact you regarding your feedback? * yes    no   


if yes, please  provide us:
your email address
phone number (with country code)
When did your experience take place? (dd/mm/yyyy)
How often do you deal with our Service Desk?
Do you have an incident number to provide for our reference? yes    no   
If yes, please provide the incident number.


On a scale from 0 to 10, with 0 being very disappointed, 5 being neutral and 10 being very pleased,*
How would you rate your most recent experience with our Service Desk?
How would you compare this most recent experience with your previous experiences?
Is there one area specifically where our Service Desk exceeded your expectations? yes    no   
If yes, please provide more detail.
Is there one area specifically where our Service Desk failed to meet your expectations? yes    no   
If yes, please provide more detail.
How do you usually communicate with our Service Desk?
If other, please explain.

If you’re communicating with our Service Desk by telephone, would you like information on our customer web portal, My Service Space?
yes    no   
If yes, please confirm your email address.


If you have requested follow-up, one of our Quality Service Managers will contact you within five business days.

Again, thank you!





Please, repeat this captcha before submitting this form: