1 l Orange preparation for a pandemic

Orange Business Continuity Plan was originally built around a pandemic situation and was enhanced to respond to other scenarios
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2 l 6 steps to developing and implementing a Business Continuity Plan (BCP)

• step 1 - Business Impact Analysis:  

• step 2 - outputs from the Business Impact Analysis

• step 3 - Recovery Strategies

• step 4 - support for Recovery Strategies

• step 5 - formation of Crisis Management Plans

• step 6 - testing and training

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3 l ongoing crisis management

Transversal Global Crisis Management team addresses specific issues that may arise out of the pandemic situation
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4 l Orange Business Services caring for our employees

We have multiple programs to prevent & limit the spread of the virus within Orange Business Services
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5 l Business Continuity Management performance indicators & maintenance

Recovery Time Objective for Customer Service is 20 minutes
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6 l expected results of our BCP and actions

We anticipate delivering 100% of activity
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